Jemmia Diamond's delivery policy is designed to ensure absolute peace of mind for customers when shopping, especially for high-value products like diamonds. From free nationwide shipping, same-day delivery in major cities, to a transparent inspection process and comprehensive shipping insurance – every step is optimized to provide a safe, convenient, and reliable experience. Below are frequently asked questions to help you better understand the delivery process at Jemmia.
1. Is Jemmia diamond delivery free? Nationwide?
All orders at Jemmia Diamond come with free nationwide shipping.
2. How long does diamond delivery take? Is same-day delivery available?
For Ho Chi Minh City, Hanoi, and Can Tho, Jemmia offers same-day express delivery. For other areas, the delivery time will be specifically communicated to customers once the order is confirmed as ready.
3. Can I inspect diamonds purchased online before paying (COD)?
Customers have the right to inspect the external condition of the package. If there are signs of denting, damage, or incorrect information, customers have the right to refuse delivery. When opening the box to inspect the quality inside, it is mandatory to record a video of the unboxing process or have it inspected in the presence of a Jemmia staff member.
4. When receiving the item, can I open it to inspect the diamond? Or must it remain sealed?
Customers are allowed to open the package to check the quantity and quality of the product. However, to ensure claim rights, it is mandatory to record a video of the entire unboxing process or have a Jemmia staff member present.
5. Is delivery faster within HCM/Hanoi city? Is same-day delivery supported?
Customers in Ho Chi Minh City, Hanoi, and Can Tho are supported by Jemmia with same-day express delivery.
6. For online diamond purchases, is 100% upfront payment required, or can a deposit be made?
After purchasing diamonds, customers will pay the full order value for Jemmia to complete the insurance procedures and seal the goods before shipping.
7. Is there shipping insurance? What happens if it is lost or damaged during transit?
Yes. Throughout the shipping process from the warehouse to your hands, if any incident occurs (loss, damage), the responsibility lies entirely with Jemmia.
8. Does delivery support unboxing video recording for evidence?
Upon receiving the package, customers should record a video of the unboxing process or request inspection in the presence of the delivery staff. If there is no video recording of the entire process or no such witness, Jemmia reserves the right to refuse to resolve claims regarding quality/quantity.
9. Are large diamond orders (over several hundred million VND) delivered specially? Is hand-to-hand delivery provided?
Large orders within Ho Chi Minh City, Hanoi, and Can Tho will be delivered directly by Jemmia staff to the customer's provided address. If the customer is in other provinces, the order will be shipped by a third-party carrier.
10. Does Jemmia offer express delivery like PNJFast or DOJI 3-6 hours?
Jemmia supports super-express delivery within 3-6 hours in Ho Chi Minh City, Hanoi, and Can Tho.
11. Can online diamond purchases be inspected with a GIA machine immediately upon receipt?
To ensure absolute accuracy, specialized GIA grading machines are exclusively located at our showroom system. Therefore, customers can bring their products to any showroom at any time for free inspection support.
12. Is the shipping fee for diamond orders calculated based on value?
The policy applies "completely free nationwide shipping" for all orders, regardless of value.
13. If I'm in a remote province or an island, how long does delivery take and what are the risks?
Delivery time will depend on the specific address and will be communicated to customers when the order is ready. Risks of damage or loss of goods will be borne by Jemmia throughout the shipping process and will only transfer to the customer upon successful delivery.
