When researching and selecting diamonds, customers often have many concerns regarding quality, value, buy-back/exchange policies, or accompanying benefits. Understanding this, Jemmia Diamond has compiled the most frequently asked questions during the shopping process to help you easily grasp the necessary information. All content is presented clearly and transparently, helping you feel more confident in your decision.
1. What makes Jemmia's diamond buy-back - exchange policy better than the market?
Jemmia Diamond's diamond buy-back - exchange policy offers up to 100% of the value, making it easy for customers to upgrade or exchange for a new diamond without worrying about losing value. The policy is always transparent, publicly available on the Website, ensuring maximum customer benefits.
View full information at: Product Warranty and Buy-back, Exchange Policy
2. How can I choose the most beautiful GIA diamond that optimizes my budget?
At Jemmia Diamond, our team of consultants, trained and certified directly by GIA, will assist you in selecting a beautiful diamond that is true to its value and fits your budget. Based on the 4Cs standard, Jemmia helps you clearly understand the factors affecting diamond value and optimize your budget to own the most brilliant, high-quality diamond within your desired price range.
Jemmia ensures that the diamond you own meets high international standards, guaranteeing durability and global value.
3. Why do diamonds of the same size have different prices?
Even with the same size, diamond prices can vary because they also depend on the other three factors in GIA's 4Cs standard: Cut, Color, and Clarity, along with other factors such as fluorescence and GIA certification, etc.
A diamond with an excellent cut, a whiter color, and fewer inclusions is rarer, reflects light more brilliantly, and therefore has a higher value, even if it is the same size as another diamond.
To learn how to read a GIA report, you can refer to: What is a GIA Certificate? Detailed Guide to Understanding a GIA Certificate
4. How do Jemmia's diamond standards differ from the market?
Each diamond at Jemmia undergoes a rigorous selection process according to the 4Cs standard:
Color: From I color and above
Clarity: From VS2 and above
Cut: Triple Excellent, including Excellent Cut, Excellent Symmetry, Excellent Polish
Fluorescence: From None to Medium
Specifically, Jemmia completely eliminates diamonds with flaws that affect durability and structure, such as Indented Natural, Chip, Cavity, Twinning Wisp, and Bearding. Therefore, each diamond at Jemmia achieves high quality in aesthetics and value, ensuring international liquidity and a sustainable asset for customers.
5. Does Jemmia accept custom jewelry design requests?
Jemmia is delighted to create unique jewelry designs with you. We are ready to listen to your ideas, sketch, finalize, and fabricate according to your specific requirements.
6. How are legal aspects guaranteed when purchasing products at Jemmia?
Jemmia products are legally guaranteed through 03 types of documents: sales invoice, purchase contract, and VAT invoice, ensuring all customer rights.
7. How can I determine the correct ring size when shopping online at Jemmia?
Jemmia will send a free ring sizer to your location completely free of charge. You just need to choose the correct ring size and inform our consultant. Additionally, Jemmia offers free ring size adjustments for life in case you wish to change it.
To determine the correct ring size, you can refer to: [Guide to Ring Sizing] Measure with an existing ring
8. What is Jemmia's policy for exchanging defective products?
Customers are kindly requested to contact a consultant within 24 HOURS of receiving the product. Jemmia will provide a free exchange in case the product has manufacturing defects.
